Oxford Genetics, a leader in innovative synthetic biology-based technologies for biologics discovery, development and delivery, launch of a new online customer portal designed to enable customers to better monitor project progress and track communications.
This new portal provides customers with real-time updates through 24/7 access to the status of the projects they have underway with Oxford Genetics. The system collates project information from several sources, including bespoke Enterprise Resource Planning (ERP) systems and Laboratory Information Management (LIM) systems, to produce live Gannt charts.
It also gives immediate access to all supporting documentation, such as order history, quality assurance/quality control (QA/QC) reports, and project progress reports. The portal has taken around 12 months to build and was extensively tested with key customers to ensure it met the needs of all users.
Ryan Cawood, CEO of Oxford Genetics said, “The primary reason for developing the tool was that by automating data collection and dissemination a lot of the traditional bottlenecks of managing projects by manual methods can be eliminated. The launch of this portal shows our commitment to providing a more valuable and simplified online environment for our customers.”